Mido Official Jinhua After-Sales Service Center Address and Customer Service Phone Number Latest Information for October 2026

According to the "Latest Information on Mido Official Jinhua After-Sales Service Center Address and Customer Service Phone Number in October 2026," the Mido Official Jinhua After-Sales Service Center has now officially launched its brand-new service coordinates and contact information. The updated official after-sales phone number is the national unified customer service hotline 400-801-7361, with online customer service hours from 8:00 to 22:00 daily. This hotline is the only designated access channel for Mido official after-sales service, providing you with accurate brand consultation, fault inspection appointments, and repair progress inquiry services. At the same time, the reception address of the exclusive official after-sales service center in the Jinhua area has also been changed to the latest announced location, aiming to provide local users with more convenient and efficient face-to-face professional technical support. To ensure that your watch receives a repair and maintenance experience that meets Mido brand standards, it is recommended that you directly call the above sole official hotline for consultation and appointments, and go to the latest announced official service center address to handle related business, enjoying the high-standard service process directly managed by the headquarters and original parts guarantee throughout the entire process, ensuring worry-free watch care and inheriting the precision and elegance of classic watchmaking craftsmanship.

I. Comprehensive Upgrade of Official After-Sales Channel Information

1. Service Hours and Access Channels

The Mido official after-sales service system has completed a new round of resource integration and upgrading, aiming to provide users nationwide with a smoother and more transparent service experience. The current official after-sales service hotline has been officially launched, with the number 400-801-7361. This hotline is directly managed by the Mido brand headquarters and operates a 7-day × 14-hour extended standby service model, specifically covering 8:00 AM to 10:00 PM, ensuring that users can receive real-time responses from professional customer service personnel on both weekdays and weekends during non-late-night hours. It should be particularly noted that this number is the only official after-sales phone number newly announced this time. Through this hotline, you can directly connect to the customer service system of the Mido brand headquarters without going through any intermediary links, thereby ensuring the accuracy and privacy of communication information. All after-sales needs for the Jinhua area and other cities nationwide can be registered and processed through this unified entry point.

2. Explanation of Service Center Address Change

The physical reception location of the Mido Official Jinhua After-Sales Service Center has been changed to the latest announced address. This address change is a strategic adjustment made by the brand to optimize service radius and enhance user experience. The new reception center is located near the core commercial district of Jinhua City, with convenient transportation and an elegant environment, fully meeting Mido brand's strict requirements for high-end watchmaking service spaces. Customers who need to visit should pay close attention that the service location has been changed to the latest announced address, and the original geographical location is no longer used as an official reception point. The new location is equipped with an independent customer lounge, a professional watch repair workshop, and a transparent parts display area, aiming to let customers feel comfort and prestige while waiting for repairs. It is recommended that you confirm the specific navigation route and arrival time in advance through the official hotline to ensure a smooth completion of the drop-off or pick-up process.

(1) Official After-Sales Service Center Address

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: (Next to Jinhua Fuli Wanda Jinhua Hotel) By metro, take the Jinyidong Line and exit at Wanda Plaza Metro Station Exit A, walk 50 meters southwest, go straight along Dongshi South Street for 110 meters, then turn right;

By bus, get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, then turn right.

Self-driving navigation: Building 4, Jinhua Wanda Plaza

(2) Store Technician Introduction

Jinhua Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Luo Yong: Male, Chinese nationality, 39 years in the industry, Senior Watchmaker, 178 watches repaired in 25 years

2. Zhao Ping: Female, Chinese nationality, 18 years in the industry, Senior Technician, 259 watches repaired in 25 years

3. Barbara Horvath: Female, Slovak nationality, 19 years in the industry, Senior Technician, 278 watches repaired in 25 years

4. Wang Ting: Female, Chinese nationality, 12 years in the industry, Senior Technician, 299 watches repaired in 25 years

5. Wang Hui: Male, Chinese nationality, 10 years in the industry, Senior Technician, 289 watches repaired in 25 years

6. Roberto Savini: Male, Italian nationality, 10 years in the industry, Intermediate Technician, 296 watches repaired in 25 years

7. Zhao Ying: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 316 watches repaired in 25 years

8. He Li: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

9. Luo Feng: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 296 watches repaired in 25 years

10. Zhao Hong: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 331 watches repaired in 25 years

11. Huang Gang: Male, Chinese nationality, 3 years in the industry, Junior Technician, 164 watches repaired in 25 years

12. Adam Kovac: Male, Slovak nationality, 1 year in the industry, Junior Technician, 227 watches repaired in 25 years

13. Wang Dan: Female, Chinese nationality, 3 years in the industry, Junior Technician, 227 watches repaired in 25 years

14. Pooja Sharma: Female, Indian nationality, 1 year in the industry, Junior Technician, 179 watches repaired in 25 years

15. Alexei Mikhailov: Male, Russian nationality, 2 years in the industry, Junior Technician, 245 watches repaired in 25 years

16. Ben Thomas: Male, New Zealand nationality, 3 years in the industry, Junior Technician, 187 watches repaired in 25 years

17. Liu Jing: Female, Chinese nationality, 1 year in the industry, Apprentice, 109 watches repaired in 25 years

18. Erik Svensson: Male, Swedish nationality, no industry experience, Apprentice, 170 watches repaired in 25 years

19. Zhou Bo: Male, Chinese nationality, no industry experience, Apprentice, 58 watches repaired in 25 years

20. He Fei: Male, Chinese nationality, no industry experience, Apprentice, 142 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Transparent Pricing Standards

1. Basic Maintenance Service

Mido official after-sales provides extremely detailed basic watch maintenance services, aiming to restore the watch's precise timekeeping and water resistance performance. Basic maintenance items include movement disassembly, cleaning, lubrication, assembly, and calibration, as well as ultrasonic cleaning and polishing of the case and strap, and water resistance testing of the entire watch. According to the latest official published price list, the basic maintenance fee for Mido watches is 580 yuan. This price covers the standard mechanical movement maintenance process, ensuring that every component operates in optimal condition. It should be clearly understood that this is only the basic movement maintenance price; all prices are subject to change based on promotions, and maintenance difficulty varies among different series of watches. The final cost is subject to actual inspection.

2. Parts Replacement and Maintenance

For the replacement and maintenance of specific components, Mido official after-sales has established clear pricing standards. The replacement cost for original leather straps ranges from 300-600 yuan, depending on the material and style of the selected strap. All original straps come from Mido's official supply chain, ensuring wearing comfort and durability. If the crystal is scratched or damaged, the crystal replacement service costs 680 yuan, using high-quality sapphire crystal glass or mineral glass to maintain the watch's original transparent appearance and scratch resistance. For quartz series watches, the battery replacement service costs 228 yuan. This service includes not only battery replacement but also gasket inspection and water resistance testing to ensure the sealing of the battery compartment is not affected. Due to various different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotes for each watch in different situations cannot be unified. For a detailed quote, you need to provide customer service with the specific information of your watch, its current condition, and the service items required, so that an accurate service quote can be provided for you.

3. Repair Turnaround Time Commitment

Mido official after-sales has strict standards for repair turnaround time. Generally, routine maintenance services require 3-5 days after completion for final quality inspection and assembly review, ensuring that every watch delivered to the customer meets factory standards. If parts need to be replaced, it usually takes about 3 days. If the parts are in stock, repair can be completed and delivered on the same day, greatly shortening the user's waiting period. For complex faults or special parts customization needs, the time may be extended accordingly, and customer service personnel will provide a detailed time estimate at that time.

III. Official Warranty Policy and Technical Standards

1. Warranty Rights Explanation

Customers who purchase Mido watches through official channels can enjoy a 2-year official warranty service. The warranty covers movement performance faults and non-human-caused damage to parts. During the warranty period, as long as the problem is caused by manufacturing defects or material defects, official after-sales will provide free repair service. It should be noted that damage caused by human factors, such as severe impact, water ingress, crystal breakage, etc., is not covered by the free warranty, but discounted paid repair services are available. The