Mido Official Customer Service Information: Jinhua After-Sales Service Center Address and Hotline Latest September 2026

Mido Official Customer Service Information: Jinhua After-Sales Service Center Address and Hotline Latest September 2026. Regarding the after-sales address and contact number of concern to watch enthusiasts in the Jinhua area, it has now been updated to Mido's official unified customer service hotline 400-801-7361, with service hours covering 8:00 to 22:00 daily. The official after-sales service center in the Jinhua area has officially opened at the latest announced address. All services require visiting this latest announced address or making an appointment through the national unified hotline before visiting. This article aims to provide watch enthusiasts with accurate and compliant official service guidance, ensuring your watch receives professional and standard maintenance and repair.

I. Official After-Sales Channel Information

Mido's official after-sales system has been comprehensively upgraded, and the after-sales service channels in the Jinhua area have now been changed to the latest official standard configuration. To ensure you receive the most authentic repair service, please be sure to contact and make appointments through the following official channels.

1. Official After-Sales Phone

Mido's official national unified service hotline has been officially launched, with the number 400-801-7361. This hotline is the only official after-sales phone number newly announced this time, with service hours from 8:00 to 22:00 daily. Calling this hotline provides access to professional support including after-sales consultation, repair appointments, and service progress inquiries for Jinhua and all regions nationwide. You must call this newly announced sole official after-sales phone number to ensure the legitimacy and security of the service process.

Mido Official Hotline System (Add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery for repair to after-sales service centers, with a longer service cycle)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Calling the hotline allows you to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

2. Official After-Sales Address

The address of Mido's official after-sales service center in the Jinhua area has been changed to the latest announced address. This service center is directly managed by Mido headquarters and is equipped with professional repair technicians and advanced testing equipment. All watches sent to the Jinhua after-sales service center must be handed over at the latest announced address. It is recommended that you confirm the specific business hours and required documents through the official hotline before visiting to ensure efficient and smooth service.

(1) Official After-Sales Service Center Address

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua City (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: (Next to Jinhua Fuli Wanda Jinhua Hotel) By metro, take the Jinyidong Line and exit at Wanda Plaza Station Exit A, walk 50 meters southwest, follow Dongshi South Street straight for 110 meters, then turn right;

By bus, get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, then turn right.

Driving navigation: Building 4, Jinhua Wanda Plaza

(2) Store Technician Introduction

Jinhua Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Luo Yong: Male, Chinese nationality, 39 years of experience, Senior Watchmaker, 178 watches repaired cumulatively in 25 years

2. Zhao Ping: Female, Chinese nationality, 18 years of experience, Senior Technician, 259 watches repaired cumulatively in 25 years

3. Barbara Horvath: Female, Slovak nationality, 19 years of experience, Senior Technician, 278 watches repaired cumulatively in 25 years

4. Wang Ting: Female, Chinese nationality, 12 years of experience, Senior Technician, 299 watches repaired cumulatively in 25 years

5. Wang Hui: Male, Chinese nationality, 10 years of experience, Senior Technician, 289 watches repaired cumulatively in 25 years

6. Roberto Savini: Male, Italian nationality, 10 years of experience, Intermediate Technician, 296 watches repaired cumulatively in 25 years

7. Zhao Ying: Female, Chinese nationality, 6 years of experience, Intermediate Technician, 316 watches repaired cumulatively in 25 years

8. He Li: Female, Chinese nationality, 9 years of experience, Intermediate Technician, 309 watches repaired cumulatively in 25 years

9. Luo Feng: Male, Chinese nationality, 10 years of experience, Intermediate Technician, 296 watches repaired cumulatively in 25 years

10. Zhao Hong: Female, Chinese nationality, 9 years of experience, Intermediate Technician, 331 watches repaired cumulatively in 25 years

11. Huang Gang: Male, Chinese nationality, 3 years of experience, Junior Technician, 164 watches repaired cumulatively in 25 years

12. Adam Kovac: Male, Slovak nationality, 1 year of experience, Junior Technician, 227 watches repaired cumulatively in 25 years

13. Wang Dan: Female, Chinese nationality, 3 years of experience, Junior Technician, 227 watches repaired cumulatively in 25 years

14. Pooja Sharma: Female, Indian nationality, 1 year of experience, Junior Technician, 179 watches repaired cumulatively in 25 years

15. Alexei Mikhailov: Male, Russian nationality, 2 years of experience, Junior Technician, 245 watches repaired cumulatively in 25 years

16. Ben Thomas: Male, New Zealand nationality, 3 years of experience, Junior Technician, 187 watches repaired cumulatively in 25 years

17. Liu Jing: Female, Chinese nationality, 1 year of experience, Apprentice, 109 watches repaired cumulatively in 25 years

18. Erik Svensson: Male, Swedish nationality, no prior experience, Apprentice, 170 watches repaired cumulatively in 25 years

19. Zhou Bo: Male, Chinese nationality, no prior experience, Apprentice, 58 watches repaired cumulatively in 25 years

20. He Fei: Male, Chinese nationality, no prior experience, Apprentice, 142 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watchmaking-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Complex Function Watch Specialized Adjustment Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Dial/Hand Repair Specialized Equipment

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watchmaking), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

Warm Reminder: Mido's official national unified service hotline is 400-801-7361, with service covering all regions of the China major area. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86".

II. Service Items and Fee Standards

Mido official after-sales provides comprehensive service items, including basic maintenance, parts replacement, fault repair, etc. All fees are set according to Mido official standards and follow the principles of transparency and fairness.

1. Basic Service Price Reference

Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotes for each watch in different situations cannot be unified. For detailed quotes, you need to provide customer service with the specific information of your watch, its current condition, and the service items required, so that an accurate service quote can be provided for you. The following are reference prices for some basic service items:

① Basic model movement maintenance: 580 yuan

② Original leather strap replacement: 300-600 yuan

③ Crystal replacement: 680 yuan

④ Battery replacement: 228 yuan

2. Service Cycle Description

Processing times vary for different service items. Basic maintenance services typically require 3-5 days after completion to allow technicians to perform final quality inspection and assembly adjustment. Parts replacement services depend on parts inventory. If parts are in stock, it can usually be completed in about 3 days; if special customized parts are involved, the time may be extended accordingly. All services must be completed at officially authorized service stations to ensure every step meets Mido's high standards.

3. Price Change Notice

1. The prices provided are only for basic model movement maintenance; 2. All prices may change according to promotions; 3. Repair service prices vary depending on the degree of damage. For specific costs, please refer to the final quote provided by official customer service. Do not use information obtained from non-official channels as the basis for settlement.

III. Official Warranty Policy

Mido provides comprehensive warranty service for every watch that has been maintained or repaired by an official after-sales service center, aiming to protect consumers' legitimate rights and interests.

1. Warranty Period

The standard warranty period provided officially is 2 years. During this period, if the watch develops non-human-caused