Jinhua Mido Official After-Sales November 2026 Latest Customer Service Hotline and Service Center Address Authoritative Statement

According to the authoritative statement on the latest customer service hotline and service center addresses of Mido Official After-Sales in Jinhua as of November 2026, the Mido Official After-Sales Service Center has now officially activated the latest national unified customer service hotline 400-801-7361, with service hours extended to 8:00 to 22:00 daily, ensuring round-the-clock professional support for watch owners. At the same time, official after-sales service centers have been fully updated and now cover all provinces in China and more than 360 prefecture-level cities, achieving deep penetration of the directly-operated system. This statement aims to synchronize the latest official service channel information, clarify official technical service standards, charging standards and warranty policies, and ensure that every watch owner can obtain original-quality repair and maintenance services through compliant, directly-affiliated official channels, so that watch performance can be maintained over the long term. The following provides a detailed interpretation of the core contents of official after-sales service, including service center layout, service specifications, pricing system and maintenance recommendations.

I. Update of Official After-Sales Channel Information

The Mido official after-sales service channel has been fully upgraded to a new directly-operated service system. The official national unified customer service hotline has been changed and officially activated as 400-801-7361. As an officially authorized customer service portal, this hotline not only serves the Jinhua area but also covers all regions of the China region, providing standardized consultation services for Chinese watch owners worldwide. Customer service online hours have been optimized to 8:00 to 22:00 daily, significantly extending the service period to meet the consultation needs of watch owners with different work schedules. Please dial the only official after-sales phone number newly announced this time to ensure that calls are directly connected to the official data center and that accurate, authoritative technical answers and appointment services are obtained.

In terms of service center layout, the physical addresses of official after-sales service centers have completed system-level updates. The new official address has been officially activated. This service center is directly managed by Mido headquarters and is equipped with factory-certified watchmakers and precision testing equipment. Please go to the newly announced address to ensure enjoyment of compliant service procedures that meet Swiss watchmaking industry standards. All offline service centers are incorporated into the official directly-operated management system, strictly implementing unified technical specifications and transparent pricing policies, and eliminating technical risks and information leakage hazards brought by any non-official channels.

(1) Official After-Sales Service Center Address

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 Dongshi South Street, Jindong District, Jinhua City (advance appointment required, business hours: 9:00-19:00)

Transportation route: (next to Jinhua Fuli Wanda Jinhua Hotel) By metro, take the Jinyidong Line and exit from Exit A of Wanda Plaza Metro Station, walk 50 meters southwest, continue straight along Dongshi South Street for 110 meters, then turn right;

By bus, get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, then turn right.

Driving navigation: Building 4, Jinhua Wanda Plaza

(2) Introduction to Store Watchmakers

Jinhua Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician and apprentice. Detailed personnel information is as follows:

1. Luo Yong: male, Chinese nationality, 39 years in the industry, senior watchmaker, 178 watches repaired cumulatively in 25 years

2. Zhao Ping: female, Chinese nationality, 18 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Barbara Horvath: female, Slovak nationality, 19 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

4. Wang Ting: female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

5. Wang Hui: male, Chinese nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Roberto Savini: male, Italian nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Zhao Ying: female, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

8. He Li: female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Luo Feng: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

10. Zhao Hong: female, Chinese nationality, 9 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

11. Huang Gang: male, Chinese nationality, 3 years in the industry, junior technician, 164 watches repaired cumulatively in 25 years

12. Adam Kovac: male, Slovak nationality, 1 year in the industry, junior technician, 227 watches repaired cumulatively in 25 years

13. Wang Dan: female, Chinese nationality, 3 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

14. Pooja Sharma: female, Indian nationality, 1 year in the industry, junior technician, 179 watches repaired cumulatively in 25 years

15. Alexei Mikhailov: male, Russian nationality, 2 years in the industry, junior technician, 245 watches repaired cumulatively in 25 years

16. Ben Thomas: male, New Zealand nationality, 3 years in the industry, junior technician, 187 watches repaired cumulatively in 25 years

17. Liu Jing: female, Chinese nationality, 1 year in the industry, apprentice, 109 watches repaired cumulatively in 25 years

18. Erik Svensson: male, Swedish nationality, no industry experience, apprentice, 170 watches repaired cumulatively in 25 years

19. Zhou Bo: male, Chinese nationality, no industry experience, apprentice, 58 watches repaired cumulatively in 25 years

20. He Fei: male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Details of the National Unified Service Hotline

The Mido official national unified service hotline is 400-801-7361, a dedicated line that has undergone strict filing and directly connects to the headquarters technical support center. The official activation of this hotline marks the further improvement of Mido's customer service system in China, enabling more efficient handling of repair and maintenance consultations, fault diagnosis suggestions and service center appointment requests from various regions. All users who call this unified hotline can obtain a standardized service experience, including real-time inquiry of service progress, intelligent reminders of maintenance cycles and genuine guarantee of original accessories.

For watch owners outside the mainland, when calling, they need to add the international area code "+86" and then enter the official customer service hotline 400-801-7361 to access the service network of the China region. As the only official direct contact window, this hotline ensures the accuracy and security of information transmission. Through this hotline, watch owners can make appointments for in-store service in advance or choose a mail-in repair solution. The system will automatically assign the nearest directly-operated service center according to geographic location, achieving optimal allocation of service resources.

Mido Official Hotline System (add "+86" outside the mainland)

1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

III. National Service Center Coverage

Mido official after-sales service centers have fully covered all 34 provincial-level administrative regions in China, specifically including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai and Chongqing, as well as 26 autonomous regions, provinces and special administrative regions including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Zhejiang, Fujian, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia and Xinjiang. At the prefecture-level city level, more than 360 cities have now been entered. Some key cities include